Labtwin

LabTwin is a voice powered lab assistant which help scientists recording real-time documentation, follow complex procedures and organise information in a intuitive way.

LabTwin is a voice powered lab assistant which help scientists recording real-time documentation, follow complex procedures and organise information in a intuitive way.

Year:

2018-2019

Company:

BCG X

Role:

Design lead

Industry:

Life-Science

Life-Science

Context

Context

Context

The client, a leading brand in life-science equipment, sought to explore innovative solutions for lab documentation, considering its potential to enhance reproducibility and efficiency in scientific processes like drug discovery.

A key challenge identified was the incompleteness of lab experiment documentation. Scientists, often struggle to take detailed notes due to the need to maintain sterility and keep their hands free during experiments.

Through the validation phase, the team confirmed that voice interaction offers an ideal solution, enabling hands-free, real-time information recording.

The client, a leading brand in life-science equipment, sought to explore innovative solutions for lab documentation, considering its potential to enhance reproducibility and efficiency in scientific processes like drug discovery.

A key challenge identified was the incompleteness of lab experiment documentation. Scientists, often struggle to take detailed notes due to the need to maintain sterility and keep their hands free during experiments.

Through the validation phase, the team confirmed that voice interaction offers an ideal solution, enabling hands-free, real-time information recording.

Set up

Set up

Set up

I joined the founding team from day one, helping shape both the team culture and ways of working. The venture grew from a team of 5 to a team of 30+, I was working closely with Product, Tech and Customer Success.

Impact

Impact

Impact

Being one of the first joiner, I have been able to have a deep impact on the project, from team culture to product strategy.

  • Validated feasibility, desirability, and feature prioritisation for the MVP by delivering and testing a working prototype in two labs after just six weeks.

  • Strengthened psychological safety and open feedback culture across product and design teams by facilitating regular, structured critique sessions. The format was later showcased as a best practice to BCG DV’s global design leadership.

  • Onboarded 20+ users and 4 pilot organisations to the tool.

  • De-risked key product hypotheses through targeted user research.

The two core components of the voice-led solution, allowing users to capture information by voice and organise it on larger devices

Contribution

Contribution

As Lead designer, I have contributed first as IC and then as a design leader mentoring and supporting other 2 designers, while working on User Research.

  • Created the design concept based on “chunks”—small, modular pieces of language—to support a conversational UI.

  • Provided the design and product teams with new user research insights every two-week sprint.

  • Conducted in-depth interviews and lab shadowing sessions.

  • Supported two IC designers with planning and regular design check-ins.

A conversational UI built around “Chunks” — small modular units with distinct properties that can flex across the interface

Early sketches used to align the team on scope and direction for the proof of concept

Contribution

Contribution

As Lead designer, I have contributed first as IC and then as a design leader mentoring and supporting other 2 designers, while working on User Research.

  • Created the design concept based on “chunks”—small, modular pieces of language—to support a conversational UI.

  • Provided the design and product teams with new user research insights every two-week sprint.

  • Conducted in-depth interviews and lab shadowing sessions.

  • Supported two IC designers with planning and regular design check-ins.

A conversational UI built around “Chunks” — small modular units with distinct properties that can flex across the interface

Early sketches used to align the team on scope and direction for the proof of concept